Fees

Limbo offers a simple, low cost solution for all transactions.

Fees

$3 One Off Identity Fee plus 0.5% Transaction Fee

  • $25 & Under - Zero Fees
  • $1 Minimum Fee
  • $10 Maximum Fee

Everything you need to buy and sell online

Limbo is here for New Zealanders, however there are costs involved in providing our service. We have kept these as low as we can to help make Limbo a viable solution for all transactions

All fees are paid by the buying party, there are no transaction fees for the Seller.

0.5% Transaction Fees

Our fees are 0.5% of the total transaction (50 cents per $100). The minimum fee is $1 and the maximum fee is $10.

$25 & Under - Zero Fees

To make Limbo a service for all transactions, there are no transaction fees when buying or selling an item $25 and under.

Minimum Fee $1

For transactions above $25 and below $200 Limbo will charge a $1 transaction fee.

Maximum Fee $10

The maximum fee Limbo will take is $10. This means for any transactions between $2,000 and $10,000 the fees will be $10.

$3 Identity Check

To comply with the legal standards we also have to do a one off identity check which is done on a Buyer when setting up their first Limbo Transaction. This has a one off cost of $3 charged with your first transaction fee.

Limbo Pay

Limbo Pay is an additional paid feature of Limbo. Instead of making a bank transfer into our Limbo holding account, Limbo Pay lets you pay on our app and makes the payment go through instantly as well as the other advantages below.

The cost for Limbo Pay is an additional $1 per transaction.

Benefits of Limbo Pay

Using Limbo Pay, is fast, easy and simple to use.

Instant Payment

Pay with Limbo Pay to have funds show up in our account instantly. There is no need to wait for funds to show up in our system with banking delays.

Automatic Reference Number

There is no need to copy and paste reference numbers into your account. This is all done automatically.

Ease Of Use

Limbo Pay is easy to use. It's as simple as pressing a button, and Limbo takes care of the rest.

Still have questions?

Below are frequently asked questions, contact us if you have any other questions or queries.
I received an empty or conterfeit package, what do I do?
We take these matters very seriously and Limbo will launch an investigation into every report filed. You can find more about this on our disputes page.
Does the Seller pay any fees?
No, the Seller in a transaction never pays any fees. It is free to download and make an account on Limbo. For our low cost Buyers fees, see our fees section.
How are Limbo fees calculated?
Limbo Fees are always paid by the Buyer, there are no fees for the selling party. We charge 0.5% of the transaction, with a minimum of $1, a maximum of $10 and ZERO fees for amounts under $25. This excludes use of Limbo Pay, which is an additional service.
What happens if my item goes missing or is broken in the post?
Either party is able to launch a claim via our courier claims process on the Limbo App, however if the item is broken it is most practical for the Buyer to start the claim. Learn more on our disputes page.
What is the process if a transaction is cancelled?
If the sale falls through, and this is either approved by the Seller or the Seller doesn’t book a courier within the required 7 day time period (a default release condition). The transaction funds are released to the Buyer minus any Limbo, Limbo Pay, Shipping Fees (if shipping has already been paid for), or the one off Identification Fee.
I'm the Seller and I can see the money in the Limbo account, why haven’t I received it yet?
Limbo will hold the funds until the Buyer has received the item and has up to 3 days to inspect it once it arrives. This is triggered by the tracking indicating the package has arrived. If the funds are not released within the 3 day period by the Buyer, Limbo automatically releases the funds to you.
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