A very important element in Limbo is the disputes process. Sometimes even if everything is done with the best intention, communication or misunderstandings do occur. Thankfully, Limbo is here to help.
Item in post - up to $2,000
Buyer checks item and starts a dispute if they're not happy with the item or makes a courier claim if item is damaged/lost
Releasing funds within 3 days
If you are not happy with how we have handled your transaction, you can make a complaint against us using the Financial Services Complaints website.
If a package goes missing or is broken in the post, and because of our partnership with NZ Couriers; the Seller can access the claims form in Limbo. Our team will look over the submitted claims form and either:
Limbo takes these claims seriously and investigates every package that has arrived empty or is a completely different product than advertised. If Sellers are found to do this they will be removed from Limbo and reported to the Police. If a Buyer receives an item but claims the package was empty, we take this equally as seriously. All claims for an empty or counterfeit package will be loaded against your file (for Limbo viewing only) even if our investigation is equally inconclusive to prevent repeat offenders making multiple claims.
Please get in touch with us if you would like to start an investigation.
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