Limbo makes online purchases safe.

Providing Kiwis with transaction assurance on Facebook Marketplace

Thousands of everyday kiwis get defrauded every year when purchasing things within New Zealand online, overwhelming our Police system, leaving New Zealanders with nowhere to turn in getting their money back.

Limbo Guarantees payment and delivery protection for both Buyers and Sellers.

How it works

Ensuring fair, scam-free transactions.

1

Set and agree a price (outside of Limbo).

2

Create a “Limbo Transaction” on our app and invite the other party.

3

Buyer uploads the funds into our secure operating account (up to the amount of $10,000).

4

Seller sends the item using our "Book a Courier" service.

5

Buyer receives and inspects the item then releases funds to the seller (within 3 days of receiving the item).

6

Transaction complete!

Still have questions?

Below are frequently asked questions, contact us if you have any other questions or queries.
I received an empty or conterfeit package, what do I do?
We take these matters very seriously and Limbo will launch an investigation into every report filed. You can find more about this on our disputes page.
Does the Seller pay any fees?
No, the Seller in a transaction never pays any fees. It is free to download and make an account on Limbo. For our low cost Buyers fees, see our fees section.
How are Limbo fees calculated?
Limbo Fees are always paid by the Buyer, there are no fees for the selling party. We charge 0.5% of the transaction, with a minimum of $1, a maximum of $10 and ZERO fees for amounts under $25. This excludes use of Limbo Pay, which is an additional service.
What happens if my item goes missing or is broken in the post?
Either party is able to launch a claim via our courier claims process on the Limbo App, however if the item is broken it is most practical for the Buyer to start the claim. Learn more on our disputes page.
What is the process if a transaction is cancelled?
If the sale falls through, and this is either approved by the Seller or the Seller doesn’t book a courier within the required 7 day time period (a default release condition). The transaction funds are released to the Buyer minus any Limbo, Limbo Pay, Shipping Fees (if shipping has already been paid for), or the one off Identification Fee.
I'm the Seller and I can see the money in the Limbo account, why haven’t I received it yet?
Limbo will hold the funds until the Buyer has received the item and has up to 3 days to inspect it once it arrives. This is triggered by the tracking indicating the package has arrived. If the funds are not released within the 3 day period by the Buyer, Limbo automatically releases the funds to you.
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