Contact Us
We’d love to hear from you! Send us a message using the form below.
Complaints
If you have a complaint, or a query about our complaints process, please send us a message using the form above. We'll do our best to resolve your complaint. However, as a Financial Services Complaints Limited (FSCL) member, you may refer your complaint to FSCL.
Still have questions?
- I received an empty or conterfeit package, what do I do?
- We take these matters very seriously and Limbo will launch an investigation into every report filed. You can find more about this on our disputes page.
- Does the Seller pay any fees?
- No, the Seller in a transaction never pays any fees. It is free to download and make an account on Limbo. For our low cost Buyers fees, see our fees section.
- How are Limbo fees calculated?
- Limbo Fees are always paid by the Buyer, there are no fees for the selling party. We charge 0.5% of the transaction, with a minimum of $1, a maximum of $10 and ZERO fees for amounts under $25. This excludes use of Limbo Pay, which is an additional service.
- What happens if my item goes missing or is broken in the post?
- Either party is able to launch a claim via our courier claims process on the Limbo App, however if the item is broken it is most practical for the Buyer to start the claim. Learn more on our disputes page.
- What is the process if a transaction is cancelled?
- If the sale falls through, and this is either approved by the Seller or the Seller doesn’t book a courier within the required 7 day time period (a default release condition). The transaction funds are released to the Buyer minus any Limbo, Limbo Pay, Shipping Fees (if shipping has already been paid for), or the one off Identification Fee.
- I'm the Seller and I can see the money in the Limbo account, why haven’t I received it yet?
- Limbo will hold the funds until the Buyer has received the item and has up to 3 days to inspect it once it arrives. This is triggered by the tracking indicating the package has arrived. If the funds are not released within the 3 day period by the Buyer, Limbo automatically releases the funds to you.
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