New Zealand Owned and Operated.

Dan from Limbo

Limbo was born out of seeing a need for a low cost solution to preventing fraud and scams when transacting online through currently unregulated platforms such as Facebook Buy and Sell pages and Marketplace.

Most New Zealanders have been frauded or know someone who has. We believe that Facebook provides a great space for selling things online outside of the fraud issues.. So we set track to find a solution!

Similar services (which are called escrow services), are usually either focused on International or high value transactions, which generally means higher risk, legal complications and fees. So we looked to create a service that was focused on low value transactions (Under $10,000) and only for use in New Zealand to keep the operating costs down.

It all started with a bright idea and then a simple phone call to the team at Deepsouth Technology on what happened to be the day it was announced we were going into the first lockdown in 2021. Limbo was originally a very basic idea that has now grown to be a comprehensive solution including payment processing, ID verification and courier integration.

Limbo is based just north of Wellington, with the development team based in Dunedin.

The saying goes, “when buying things online, don’t give the seller the funds until you have the item in your hands”, and that idea is exactly what Limbo was built from.

We would like to thank you for checking out and/or using our service. Because our fees are so low, we built Limbo with a community spirit in mind to make it affordable for everyone. Which means instead of covering costs from just a few users paying more, we rely on support from the New Zealand whānau as a whole to keep Limbo innovating, progressing and expanding, so we thank you for your support.

Our Partners

Deepsouth Technology

Integrated Courier Pick up with NZ Couriers

Limbo is proud to partner with NZ Couriers for package pick up, tracking and delivery nationwide. Watch the video below to see how it works.

Limbo is proud to support the following organisations


Still have questions?

Below are frequently asked questions, contact us if you have any other questions or queries.
I received an empty or conterfeit package, what do I do?
We take these matters very seriously and Limbo will launch an investigation into every report filed. You can find more about this on our disputes page .
Does the Seller pay any fees?
No, the Seller in a transaction never pays any fees. It is free to download and make an account on Limbo. For our low cost Buyers fees, see our fees section.
How are Limbo fees calculated?
Limbo Fees are always paid by the Buyer, there are no fees for the selling party. We charge 0.5% of the transaction, with a minimum of $2, a maximum of $10 and ZERO fees for amounts under $25.
Can i use Limbo when buying a second hand vehicle?
Not yet, but we are working on it. Currently we rely on our Courier integration to process our transactions. However it is something we are looking to add in the future.
What is the process if a transaction is cancelled?
If the sale falls through, and this is either approved by the Seller or the Seller doesn’t book a courier within the required 7 day time period (a default release condition). The transaction funds are released to the Buyer minus any Limbo fees.
I'm the Seller and I can see the money in the Limbo account, why haven’t I received it yet?
Limbo will hold the funds until the Buyer has received the item and has up to 3 days to inspect it once it arrives. This is triggered by the tracking indicating the package has arrived. If the funds are not released within the 3 day period by the Buyer, Limbo automatically releases the funds to you.
Can the Buyer retrieve the funds once they are held in Limbo?
Once the funds are received into Limbos trust account, the buyer can not terminate the transaction. It is up to the Seller to cancel the transaction to release the funds back to the Buyer, or the 7 day transaction timer to run out if the courier isn’t booked (inactive seller).

Want to get started?

Download Limbo today.

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