Buyer assurance is why we created Limbo
Thousands of everyday Kiwis get frauded and scammed every year when using online marketplace platforms, overwhelming our Police system and leaving Buyers nowhere to turn to get their money back.
That’s why we decided to make Limbo. We wanted to make a low cost solution that gives Buyers a place of security for their funds in a transaction process, to prevent scams, fraud and to help reduce crime overall in NZ.
Benefits for you, the Buyer
Verified Photos
Sellers can take verified photos in real life with Limbo (taken in person). This gives you assurance that the item you're buying is authentic and not an image from the internet.
Delivery Tracking
Track parcels and receive updates throughout the journey from the origin to the destination. All tracked on Limbo with optional push notifications.
NZ Courier Partner
Limbo is proud to partner with NZ Couriers to provide great rates and priority claims for faster processing.
Buyer Assurance
Rest easy knowing that Limbo is holding on to your funds and that if things go pear shaped, Limbo has your back in getting things sorted.
Crime Prevention
Limbo’s vision is to completely remove the chance of fraud and scams on marketplace platforms. We have made it incredibly hard for fraudsters to operate on our system. All disputes are closely monitored to block and report fraudsters to the Police.
Buyer Guarantee
Using Limbo gives you assurance that your item will arrive and will arrive as described. We have a process for sorting out disputes and guarantee you will get your item price refunded if you're not happy with the item and return it.
Free App & Account Completely free to download Limbo and create an account.
Want to get started?
Download Limbo today.
Still have questions?
- I received an empty or conterfeit package, what do I do?
- We take these matters very seriously and Limbo will launch an investigation into every report filed. You can find more about this on our disputes page .
- Does the Seller pay any fees?
- No, the Seller in a transaction never pays any fees. It is free to download and make an account on Limbo. For our low cost Buyers fees, see our fees section.
- How are Limbo fees calculated?
- Limbo Fees are always paid by the Buyer, there are no fees for the selling party. We charge 0.5% of the transaction, with a minimum of $2, a maximum of $10 and ZERO fees for amounts under $25.
- Can i use Limbo when buying a second hand vehicle?
- Not yet, but we are working on it. Currently we rely on our Courier integration to process our transactions. However it is something we are looking to add in the future.
- What is the process if a transaction is cancelled?
- If the sale falls through, and this is either approved by the Seller or the Seller doesn’t book a courier within the required 7 day time period (a default release condition). The transaction funds are released to the Buyer minus any Limbo fees.
- I'm the Seller and I can see the money in the Limbo account, why haven’t I received it yet?
- Limbo will hold the funds until the Buyer has received the item and has up to 3 days to inspect it once it arrives. This is triggered by the tracking indicating the package has arrived. If the funds are not released within the 3 day period by the Buyer, Limbo automatically releases the funds to you.
- Can the Buyer retrieve the funds once they are held in Limbo?
- Once the funds are received into Limbos trust account, the buyer can not terminate the transaction. It is up to the Seller to cancel the transaction to release the funds back to the Buyer, or the 7 day transaction timer to run out if the courier isn’t booked (inactive seller).